Monday 28 December 2015

GOGETQUALITY VIDEO REVIEW

*|MC:SUBJECT|*
GOGETQUALITY VIDEO REVIEW
REVIEW STEPS 1-7 TO IMPROVE CUSTOMER RETENTION
Step 1: Pre-Notification Adds Security
Yes, mystery novels are enjoyable, but do customers really want a mystery when it comes to a technician servicing their home...
Step 2: Text Notification
The days of a face-to-face greeting for every customer and every service are over. Nowadays, outside only services make up 80% of work orders and this creates a problem...
Step 3: Before & After Photos, Personalized Voice Memo
For decades customers would observe technicians servicing their homes, crawling under their decks and sifting through their backyard...
Step 4: Receipt of Service & Customer Feedback
With more and more surveys being sent from multiple industries, surveys are becoming part of the daily marketing noise. So the question is...
Step 5: How to Handle Negative Feedback
Warren Buffett once said, "It takes 20 years to build a reputation and five minutes to ruin it."When negative feedback is received, it...
Step 6: How to Handle Positive Feedback
Everyone in the service industry knows the question, "Would you refer us to your friends and family?" This question is by far the most...
Step 7: Instant Trending Reports
Trending Report give your management team the ability to measure all technician and customer metrics. Want to analyze the total number of service emails sent and how many customer...

Best Regards,

Nitesh Jain, CEO
Office: (210) 695-0795
Cell: (210) 639-5703
Helping achieve one dream at a time


Learn more about our applications:
"I never thought we could generate more than 15,000 quality technician leads, with over a 50% conversion rate to scheduled appointments... Thanks to Quacito, our processes of handling customer leads, calculating quotes and estimates for customers has been made much easier because of LeadNow and other Quacito systems." - Bobby Jenkins, President, ABC Home & Commercial Services

"In the past, our top month of response was 258 surveys after completing 15,000 services... Within three weeks of using GoGetQuality by Quacito, our results exceed over 1000 surveys" - Vicki Pine, Executive Director of Administrative Services, Swingle Lawn, Tree & Landscape Care

Tuesday 22 December 2015

Don't Review Sales Alone

*|MC:SUBJECT|*
DON'T REVIEW SALES ALONE. TRENDING REPORTS GIVE AN IN-DEPTH ANALYSIS OF TECHNICIANS, CUSTOMERS & MORE

Trending Reports give your management team the ability to measure all technician and customer metrics. Want to analyze the total number of service emails sent and how many customer feedback requests were completed per technician? Why not take it a step further and analyze which technicians had the most positive and negative customer feedback responses? All of this and more can be done in a matter of seconds.

Each week technicians should receive a summary report for the prior week, which includes their average customer score and the company's average customer score. This process creates training opportunities for the management team to pull technicians aside and praise their higher than average numbers or retrain technicians with lower than average numbers.

There are many ways to create Trending Reports; some are tedious while others are easy. Using GoGetQuality, we've made the process very simple. Once the data is received from the technician and/or the customer, the entire process is a click away.

Whether you use GoGetQuality or another Trending Report system, we would highly recommend you use the following fields for best practices:

  • In-depth Analysis of Technicians & Customers
  • Predefined Reports & Customization
  • Ability to Export to Excel

Best Regards,

Nitesh Jain, CEO
Office: (210) 695-0795
Cell: (210) 639-5703

Helping achieve one dream at a time

Learn more about our applications:
"I never thought we could generate more than 15,000 quality technician leads, with over a 50% conversion rate to scheduled appointments... Thanks to Quacito, our processes of handling customer leads, calculating quotes and estimates for customers has been made much easier because of LeadNow and other Quacito systems." - Bobby Jenkins, President, ABC Home & Commercial Services

"In the past, our top month of response was 258 surveys after completing 15,000 services... Within three weeks of using GoGetQuality by Quacito, our results exceed over 1000 surveys" - Vicki Pine, Executive Director of Administrative Services, Swingle Lawn, Tree & Landscape Care