Strengthen Customer Trust With Virtual Service

DON'T LOSE TRUST AS YOU LOSE FACE TIME. STRENGTHEN IT WITH VIRTUAL SERVICE: BEFORE & AFTER PHOTOS AND A VOICE MEMO. For decades customers would observe technicians servicing their homes, crawling under their decks and sifting through their backyard sandbox; all for the prevention of pest activity. Today, we're still performing the services, but we're losing customer involvement. According to our research, when technicians provide face-to-face services, the customer retention rate is 80%. This number reduces dramatically when the customer is not home and is left with information they can't read or understand. When good and clear information is provided to the customer; such as before & after photos and a personalized voice memo -- Virtual Service -- the customer retention rate is almost equal to face-to-face services. Virtual Service also creates an opportunity for the technician to showcase his experience, skill-sets and personality. There are many ways to create a Virtual Service Application; most are custom built & expensive. Using GoGetQuality, we've made the process very simple. Using the technician's Virtual Service display you can take Before & After Photos, and a Personalized Voice Memo with the click of a button. Whether you use GoGetQuality or another Virtual Service Application we would highly recommend you use the following fields for best practices: Before & After Photo Personalized Voice Memo Email or Text Option Best Regards, Nitesh Jain, CEO Office: (210) 695-0795 Cell: (210) 639-5703 Quacito.com Nitesh@quacito.com Friend me on Facebook Connect with me on LinkedIn Helping achieve one dream at a time Learn more about our applications: MyLeadNow.com | GoGetQuality.com "I never thought we could generate more than 15,000 quality technician leads, with over a 50% conversion rate to scheduled appointments. Thanks to Quacito, our processes of handling customer leads, calculating quotes and estimates for customers has been made much easier because of LeadNow and other Quacito systems.- Bobby Jenkins, President, ABC Home & Commercial Services "In the past, our top month of response was 258 surveys after completing 15,000 services... Within three weeks of using GoGetQuality by Quacito, our results exceed over 1000 surveys" - Vicki Pine, Executive Director of Administrative Services, Swingle Lawn, Tree & Landscape Care

DON'T MAKE IT A MYSTERY. PRE-NOTIFY CUSTOMERS WITH AN APPOINTMENT CONFIRMATION EMAIL

DON'T MAKE IT A MYSTERY. PRE-NOTIFY CUSTOMERS WITH  AN APPOINTMENT CONFIRMATION EMAIL Yes, mystery novels are enjoyable, but do customers really want a mystery when it comes to a technician servicing their home with their family and personal belongings? Of course not. Customers need trust and security when it comes to someone visiting their home for sales appointments, initial services and one-time services. Appointment Confirmation Emails will remind customers and prospects about their upcoming sales appointments and services. Additionally, if you provide pictures, experience, certifications along with other details, the mystery is negated and there will be added trust & security that our industry has been missing for far too long. There are many ways to create an Appointment Confirmation Email; some are tedious & restrictive while others are easy. Using GoGetQuality, we've made the process very simple. You can simply import your work orders and the entire process is done for you. Whether you use GoGetQuality or another email system we would highly recommend you use the following fields for best practices: Technician's Picture Technician's Certifications & Experience The Service Being Provided The Date/Time of Next Service The Customer Service Rep's Picture The General Manager Picture Best Regards,   Nitesh Jain, CEO Office: (210) 695-0795 Cell: (210) 639-5703 Quacito.com Nitesh@quacito.com Friend me on Facebook Connect with me on LinkedIn   Helping achieve one dream at a time     Learn more about our applications: MyLeadNow.com | GoGetQuality.com   "I never thought we could generate more than 15,000 quality technician leads, with over a 50% conversion rate to scheduled appointments… Thanks to Quacito, our processes of handling customer leads, calculating quotes and estimates for customers has been made much easier because of LeadNow and other Quacito systems.” - Bobby Jenkins, President, ABC Home & Commercial Services "In the past, our top month of response was 258 surveys after completing 15,000 services... Within three weeks of using GoGetQuality by Quacito, our results exceed over 1000 surveys" - Vicki Pine, Executive Director of Administrative Services, Swingle Lawn, Tree & Landscape Care

8 Steps to Customer Intimacy by Quacito LLC

AN OPEN LETTER TO ALL PEST CONTROL OPERATORS Hey guys, Customer touches and retention have been a battle for decades for every service industry, including all Pest Control Operators. This problem has increased in the last decade, because technology now allows outside only service and does not require the customer to home. Technology has improved our efficiency but reduced the customer touch. According the Dennis Jenkins of ABC Home & Commercial, it costs approximately $277 to acquire each new customer. Each customer is an invaluable asset the company, and they must be treated as such. How can we use technology to regain and improve customer touch? Here at Quacito, our team has conducted a research across several Industries, especially amongst Pest Control Operators for 4 years, to discover several little touches which can enhance your customer satisfaction and improve customer Retention. Now it's time to share some of the research with Pest Control Operators and help you understand each aspect of the findings, allowing you to implement each step in your own business. These are important steps in building the life long relationships all companies strive for. The Process to Acquiring this Knowledge We’ve developed an eight-step guide to walk you through each concept in 3-4 mins. No worries, we will not send all eight emails in one day or even one week. We are schedule to send one every Tuesday and Thursday from November 17th through December 17th, of course excluding the week of Thanksgiving. If, for some reason, you do not wish to learn new concepts for customer touches to result in increased ROI, customer retention and brand reputation, please use the unsubscribe link below or simply reply back to me and I will unsubscribe your email address for you. In addition to the research, we have also evolved one of our products “GoGetQuality” to help you implement several of these concepts. The features are so rich and extensive, at times, customers assume it's more than one product we’re discussing. Keep in mind, once you understand the concept, you always have a choice to use other tools or a menial approach to implement these concepts as well. For those of you who are interested and excited about the next month, we’ll be in touch. Best Regards, Nitesh Jain, CEO Office: (210) 695-0795 Cell: (210) 639-5703 Quacito.com Nitesh@quacito.com Friend me on Facebook Connect with me on LinkedIn Helping achieve one dream at a time     Learn more about our applications: MyLeadNow.com | GoGetQuality.com   "I never thought we could generate more than 15,000 quality technician leads, with over a 50% conversion rate to scheduled appointments… Thanks to Quacito, our processes of handling customer leads, calculating quotes and estimates for customers has been made much easier because of LeadNow and other Quacito systems.” - Bobby Jenkins, President, ABC Home & Commercial Services "In the past, our top month of response was 258 surveys after completing 15,000 services... Within three weeks of using GoGetQuality by Quacito, our results exceed over 1000 surveys" - Vicki Pine, Executive Director of Administrative Services, Swingle Lawn, Tree & Landscape Care

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