Send a Receipt of Service instead of Survey

DON'T SEND A SURVEY. SEND CUSTOMERS A RECEIPT OF SERVICE. With more and more surveys being sent from multiple industries, surveys are becoming part of the daily marketing noise. So the question is, how do we break through the noise and differentiate ourselves from the other surveys? The Answer: Stop sending "surveys." We have found that customers are more likely to open an email from a same-day service, which details the services completed that day -- a Receipt of Service. As an industry, we need to look at what is most important to the customer; the service being completed, the time efficiency and the professionalism. These aspect needs to be the focus of the email, not the survey. As discussed in Step Three, customers are no longer home to witness the services being performed and are no longer giving approval to the technician before they leave. This email is bridging the gap. We're sending a Receipt of Service as soon as the technician is completed so that the customer is informed and can review the services performed. Once the customer reviews, we also include a Customer Feedback link which opens the customized survey questions. There are many ways to create a Receipt of Service Email; some are tedious & restrictive, while others are easy. Using GoGetQuality, we've made the process very simple. You can simply import your work orders, create your questions and click a button. Whether you use GoGetQuality or another email system we would highly recommend you use the following fields for best practices: Thank You Note from Company The Service Provided The Date/Time the Service was Provided The Before & After Picture of the Services Provided The Voice Memo Detailing the Picture & Additional Information The Customer Feedback Link Best Regards, Nitesh Jain, CEO Office: (210) 695-0795 Cell: (210) 639-5703 Quacito.com Nitesh@quacito.com Friend me on Facebook Connect with me on LinkedIn Helping achieve one dream at a time Learn more about our applications: MyLeadNow.com | GoGetQuality.com "I never thought we could generate more than 15,000 quality technician leads, with over a 50% conversion rate to scheduled appointments… Thanks to Quacito, our processes of handling customer leads, calculating quotes and estimates for customers has been made much easier because of LeadNow and other Quacito systems.” - Bobby Jenkins, President, ABC Home & Commercial Services "In the past, our top month of response was 258 surveys after completing 15,000 services... Within three weeks of using GoGetQuality by Quacito, our results exceed over 1000 surveys" - Vicki Pine, Executive Director of Administrative Services, Swingle Lawn, Tree & Landscape Care